Privacy Policy
Last updated: 21 October 2026
Your privacy matters to The Pure Handmade. This policy explains how information is collected and used when you browse our crochet shop and journal, place an order, create an account, or get in touch.
Privacy · Returns & Refunds · Shipping · Terms · Contact
On this page
Who we are
The Pure Handmade is a handmade crochet store based in Pakistan. This policy applies to thepurehandmade.com, including its shop, blog and enquiry forms. For privacy questions or requests, please use our Contact page.
Information you provide
Depending on how you use our website, we may receive:
- Order details: your name, email address, phone number, billing and delivery addresses, items ordered, order notes, payment method and payment status.
- Account information: your account name, contact details, saved addresses and order history.
- Enquiries and custom-order details: your message, preferred colours, quantity, occasion, deadline and any reference images or files you choose to send.
- Subscriptions or comments: the information you enter if you choose to subscribe to updates or use a comment feature.
Please send only information needed for your request. Do not include card numbers, banking passwords, one-time codes or identity documents in ordinary enquiry forms.
Information collected when you browse
Our website and the services that support it may receive technical information such as an IP address, browser and device type, pages visited, referring pages, approximate location derived from an IP address, and the date and time of a visit. Cookies and similar technologies can also remember a shopping session or preferences.
This information helps operate the website, understand its use, diagnose problems and protect it from spam, fraud and misuse.
How we use information
- Process and fulfil orders, arrange delivery and provide order updates.
- Answer questions and discuss custom or bulk crochet orders.
- Manage customer accounts, returns, refunds and support requests.
- Maintain appropriate business records and meet applicable obligations.
- Protect the website and improve its content, usability and performance.
- Send optional marketing updates when you have chosen to receive them.
If you subscribe to marketing messages, you can withdraw that choice using the unsubscribe instructions in a message or by contacting us. Order and support messages may still be needed to complete a transaction or answer your request.
Cookies and your choices
Cookies are small files stored by your browser. Our website may use essential cookies for functions such as the cart, checkout, login and security; preference cookies to remember choices; and analytics or advertising cookies when those features are enabled.
You can review, block or delete cookies in your browser settings. Blocking essential cookies may affect the cart, account or checkout. Browser controls usually apply to that browser and device, so you may need to repeat your choices on other devices.
Choices for Google advertising are explained below.
Google services and advertising
When Google Analytics or similar analytics tools are enabled, they help us understand website visits and improve our content. These services may process online identifiers, device information and browsing activity. You can read Google’s Privacy Policy for details about Google’s processing.
If Google AdSense or other Google advertising is enabled on this website, third-party vendors, including Google, may use cookies to serve ads based on your previous visits to this website or other websites. Google’s advertising cookies allow Google and its partners to tailor ads using visits across websites.
You can manage or opt out of personalised Google advertising through Google Ads Settings. You can also review participating vendors’ advertising choices at AboutAds. Opting out of personalisation does not necessarily stop all advertising. We update this policy when the advertising services used on this site change.
Sharing information
Information may be shared with service providers that help run the website, host data, deliver messages, fulfil orders, provide courier services, maintain security or supply enabled analytics and advertising features. The information shared depends on the service and the task being carried out.
We may also disclose information where required by applicable law, to respond to a lawful request, to address fraud or security concerns, or at your direction. Links and services supplied by other organisations are governed by their own privacy practices.
Payment and delivery information
We record the payment method and payment status associated with an order. Cash on delivery is offered where available at checkout. The courier may need the recipient’s name, address, phone number and amount to collect to complete delivery.
If another payment service is offered, the information that service processes and its own privacy terms will depend on the payment option you select. Do not send confidential payment credentials through our contact form or messaging channels.
Retention and security
We retain information for the purposes described here, including fulfilling orders, providing support, resolving disputes and maintaining records required by applicable obligations. Retention depends on the type of information and why it is needed; not every record has the same retention period.
We use reasonable safeguards appropriate to the website and the information involved. No online transmission or storage system can be guaranteed completely secure. Keep your account credentials private and contact us if you believe your account has been misused.
Your privacy requests
Depending on the law that applies to you, you may have rights to request access to your personal information, correction, deletion, restriction or objection to certain processing, or a copy of information in a usable format. Some records may need to be retained for an existing order or an applicable obligation.
Submit a request through our Contact page, stating the request and enough information for us to locate the relevant account or order. We may need to verify that the request comes from the right person before releasing or changing personal information.
Children and visitors outside Pakistan
Our shopping and enquiry services are intended for adult customers. If you believe a child has submitted personal information without appropriate parental or guardian permission, please contact us so the matter can be reviewed.
Our website can be accessed from different countries, and service providers may process information in locations outside your country. Privacy protections and available rights may differ between locations.
Updates and contact
We may update this policy when website features, service providers or practices change. The date at the top identifies the latest update. For questions about this policy, your information or an order, please contact us.
Privacy · Returns & Refunds · Shipping · Terms · Contact